Skip to Content

Counter actions to take for QuickBooks stuck in single user mode

QuickBooks stuck in single user mode

QuickBooks allows its users to set up a multi-user network to share the company file data among multiple users. Unfortunately, many users have complained that they cannot host their company file due to QuickBooks stuck in single user mode on their computer. If your QB also fails to switch to multi-user mode, this blog will help you acknowledge the causes of the issue and useful methods to remove it from your system.

Let our QB support team rectify the issue by giving them a call at +1.833.802.0002.

Reasons

Your QB might fail to switch to multi-user mode or crash unexpectedly when you try hosting the company file. The most common reasons for this issue to develop in your QB are discussed below-

  1. The Database Server Manager isn’t working properly due to Windows Firewall restrictions.
  2. The Windows account DBSM creates has been damaged and isn’t able to access the files required to run DBSM.
  3. The company file is damaged, and QB cannot process it due to its unreadable format.

Recommended to Read:- How to fix unrecoverable error in QuickBooks?

Solutions

You won’t be able to switch to the multi-user mode or host the data file until you remove this QB issue. Some effective methods you can easily apply to terminate the issue are discussed below-

Solution 1- Delete the DBSM account from your Windows

QuickBooks automatically creates a DBSM account on the system where it runs. This account is allowed to access all the program files and run the DBSM processes in the background. However, you might face problems switching to multi-user mode if the DBSM account gets damaged. This issue can also arise if a Windows firewall or anti-virus blocks DBSM and stops it from running. You must ensure your antivirus does not quarantine files like QBDBMgr.exe or QBDBMgrN.exe. Then, you can proceed to delete the DBSM account as shown in the steps mentioned below-

  1. Open the control panel on your computer and click the Accounts option.
  2. Select User Accounts in the next window and go to the accounts list.
  3. Search for QuickBooksDBUserXX in the list and single-click on it.
  4. Hit the Delete option and wait until the account is completely removed.
  5. You needn’t worry as the DBSM account will be recreated when you launch QuickBooks.

If your QB still fails to use the multi-user mode, you must apply the next solution.

You Might Find this Helpfull:- How Do I Fix QuickBooks Error 15103?

Solution 2- Mend the company file before opening QuickBooks again

QuickBooks might fail to host the data file or switch to the multi-user network if the company file gets damaged. You can easily rectify the issue by running the File Doctor tool to fix the data file damage, as shown in the following steps-

  1. Launch the QB tool hub and select the Company file issues menu.
  2. Click the Run QuickBooks File Doctor tool option and locate your data file in the list.
  3. Run the file doctor tool with your admin password and let it repair the data file.

Conclusion

We are now at the end of this blog explaining the causes of QuickBooks stuck in single user mode. The easy ways to remove this QB multi-user mode issue are also given in the blog, and we hope you apply them on your computer to run QB in multi-user mode without problems.

Consult our QB support team at +1.833.802.0002 if you face problems using the solutions.